Privacy Policy

1. Information you provide

Transportation inquiries may include the passenger’s and requesting contact’s names, email addresses, phone numbers, pickup and destination addresses, preferred dates and times, mobility needs, equipment details and authorized caregiver contact information.

Reservation records may include quotes, agreements, appointment details, package credits, payment status and messages about the journey. Provide another person’s details only when you have authority to do so.

2. How information is used

Information is used to review requests, assess route and service availability, prepare quotes and agreements, coordinate accepted transportation, communicate with approved contacts, maintain reservation and payment records and respond to questions.

Marketing communications require the applicable separate permission. A service request alone is not permission for unrelated promotional contact.

3. Service providers and authorized contacts

The final notice will identify the roles of website hosting, customer management, communications, payment and route service providers used for the company’s operations. Access should be limited to information needed for the relevant task.

Transportation updates may be shared with the passenger’s authorized contact or care coordinator as agreed. Information may also be disclosed when required by law or necessary to address a legitimate security or legal issue.

4. Cookies and technical information

Website hosting and embedded content may process technical information such as IP address, browser type, device information and page interactions. External fonts or embedded content can send request data to their providers.

Cookie and analytics disclosures will be finalized after the website’s actual tools and consent controls are reviewed. Browser settings can restrict cookies, although some functions may be affected.

5. Payment and sensitive information

Use an approved payment channel when payment is requested. Do not send card numbers, bank details, Social Security numbers, diagnoses or medical records through a general website form or ordinary email.

The website is intended to coordinate transportation and is not a channel for clinical advice or emergency requests.

6. Email and text choices

You may ask Mizzelle to update your contact preferences. Essential reservation communications may still be needed to deliver a service you request.

If an SMS program is later enabled, its consent wording, sender identity, message frequency, rate notice and STOP/HELP instructions will be confirmed before activation. Mobile opt-in consent must not be shared for another company’s promotional use.

7. Access, correction and retention

Contact Mizzelle to request correction of inaccurate information or review of an access or deletion request. Identity and authority may need to be verified. Applicable recordkeeping obligations and legal rights will guide the response.

Retention periods and access safeguards will be documented with the company’s final operating procedures. This draft makes no claim of a completed security or privacy certification.

8. Updates and contact

The published policy will display its effective date and describe material changes when needed. Questions may be directed to: