Terms & Conditions

1. Transportation and assistance

Mizzelle provides scheduled ambulatory and wheelchair healthcare transportation, with assistance described in the confirmed service plan. Services may include rehabilitation visits, recurring treatments, older-adult appointments and supported discharge transportation.

Clinical care, medical monitoring, medication administration, lifting, carrying and clinical transfers are outside the service. Call 911 for an emergency.

2. Requests and confirmed reservations

Submitting a request does not reserve a vehicle. Mizzelle reviews the route, timing, mobility needs and available capacity before accepting transportation. Confirmation follows approval, completion of the required agreement and required payment.

Provide accurate pickup and destination addresses, appointment times, mobility and equipment details, assistance needs, approved contact information and return arrangements. Changes require review.

3. Fares and additional charges

The fare depends on actual one-way pickup-to-destination mileage, mobility service and one-way or round-trip selection. Zone 1 covers up to 12 miles; Zone 2 covers 13–30 miles. Longer routes are individually quoted.

Waiting, approved companions, additional stops, tolls, parking, access fees and scheduling premiums may add to the fare. Mizzelle confirms the complete quote before transportation is reserved.

4. Packages

Core, Standard and Complete packages contain 3, 6 and 9 round trips. The current working validity periods are 45, 90 and 120 days respectively. The final service agreement must specify the applicable start and expiration dates.

One completed round trip uses one credit. Credits apply to the purchased zone and mobility service. Add-ons are separate; travel outside the purchased zone requires payment of the difference. Transfers require written approval.

5. Waiting and return pickup

The first 15 minutes of pickup waiting are included. Additional waiting is charged in 30-minute increments at $25 for ambulatory service or $35 for wheelchair service, subject to capacity.

Round-trip service includes return coordination. A dedicated vehicle remaining onsite requires a separately quoted wait-and-stay arrangement.

6. Cancellation and rescheduling

The separate Cancellation & Refund Policy draft sets out cancellation timing, the $35 late-change fee, credit restoration and no-show charges. New dates remain subject to availability and the package expiration date.

7. Passenger readiness and companions

Discharge transportation requires medical clearance, substantially completed paperwork, ready belongings and an appropriate receiving destination. Any required caregiver must be available.

One companion may be approved at $25 per transport, subject to seating capacity. Service animals are not charged a passenger fee. Identify equipment, boarding and assistance needs during planning.

8. Communication and privacy

Only an authorized contact should receive passenger updates. Provide permission before sharing someone else’s information. Use scheduling channels for transportation details; do not submit medical records, diagnoses, Social Security numbers or financial account information through a general inquiry.

Website and communication data practices will be described in the separate Privacy Policy. A transportation request does not by itself authorize promotional messages.

9. Service changes and concerns

Contact Mizzelle promptly if a journey, fare or payment needs review. Mizzelle may decline a request when the assistance needed exceeds available training, equipment or service capacity.

The final signed agreement and applicable law govern the reservation. This draft does not add an arbitration requirement or waive passenger rights.

10. Contact